Instacart

by Instacart (Maplebear Inc.) · US

Grocery delivery app with an AI shopping assistant that answers food questions and suggests substitutions

Service Also software Mobile app

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What it is

Instacart is a grocery delivery and pickup service connecting customers to local supermarkets, with orders shopped and delivered by a network of gig-work shoppers. Its app includes 'Ask Instacart', an AI-powered conversational search tool (built on large language model technology) that answers open-ended food and product questions and surfaces personalised suggestions, alongside machine-learning-driven item substitution recommendations when an ordered product is out of stock. The core service — browsing, ordering, real-time order tracking and chat with the assigned shopper — is available via iOS, Android and web.

Who this helps, and how

Get groceries chosen, bought and delivered without the physical trip a fatiguing or mobility-limiting condition makes costly

Works well Mobility & Dexterity Wheelchair & mobility device use Reduced reach, strength or stamina Chronic Illness & Energy-Limiting Conditions +1

What people say

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